TURNAROUND, REFUNDS & CANCELLATIONS
Our policy is FIRM. WE DO NOT HONOR REFUNDS AT ALL. WE ONLY HONOR CANCELLATIONS AND TRANSFERS.
To be eligible for a transfer, your product/service must be unused.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your transfer, we require a receipt or proof of purchase as well as the recipients contact information.
Once your transfer request is received, we will send you an email to notify the new recipient. We will also notify you of the approval or rejection of the transfer.
If you are approved, then the transfer will be processed, and a credit will automatically be applied to the new recipient within a 3 business days.
If you are unsure about what products to order, please schedule a consultation.
Before placing a package order, a consultation is required as it may be apart of your package anyway.
You undoubtedly agree that any materials sent are now owned by EMT Groupe, LLC. These virtual materials can and will be used for marketing, promotions or social media use.
Cancellations (if applicable).
We only cancel orders if the client requests, if the client is hard to work with or if the client has already obtained services elsewhere. If you need to cancel your order for any reason, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased. you’ll receive a gift credit, and a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order emailed to themselves to give to the recipient time, we will resend the order to the correct individual.
Services offered are for primarily for US Citizens and Permanent Residents. If you live abroad, you are not eligible to use job search services / resume distribution. If it is attached to a package, you WILL not be refunded as my policy is FIRM. Resume distribution / job search services are RESERVED for US Citizens and Permanent Residents with a green card ONLY.
All items will be sent via email.
All orders will be processed within 3-5 business days. The turn-around time after the order is processed is 15 business days for all career services. For credit repair, turn around is 30-90 days, depending on work needed to be completed.
Our goal is to make EMT Groupe, LLC a great place for collaboration with the people we work with. To support this, we’ve explained when collaborators and potential collaborators might see some of your basic information. We’ve also added details on our data transfer mechanisms and our updated process for data deletion requests.