Go North East app: everything you need to get around the region in one place - download for free
Download the Go North East app: A guide for travellers
If you are looking for a convenient and easy way to get around the North East region, you should consider downloading the Go North East app. This app is designed to make your travel experience more enjoyable, efficient, and affordable. In this article, we will explain what the Go North East app is, what features and benefits it offers, and how to download and use it.
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What is the Go North East app?
The Go North East app is a mobile application that allows you to purchase mobile tickets, plan your journey, find live times, track your bus, access rewards and discounts, and more. It is developed by Go North East, which is the leading bus operator in the region, serving over 200,000 passengers every day. The app is available for both Android and iOS devices, and it is free to download and use.
Features and benefits of the app
The Go North East app has a lot of features and benefits that can enhance your travel experience. Here are some of them:
You can buy mobile tickets securely with a debit/credit card or Google Pay/Apple Pay and use them when boarding. You don't need to worry about carrying cash or finding exact change. You can also choose from a range of flexible ticket options that suit your travel needs, such as weekly, monthly, or annual passes. Mobile tickets are cheaper than paper tickets, so you can save money as well.
Live times and maps
You can see live times and your bus moving on a map in real-time, so you know exactly how long you have to get to the bus stop. You can also click on your bus on the map to see how many seats are left, if it's a single or double-decker, what colour it is, and what features it has, such as free Wi-Fi and charging points.
You can browse all the routes and timetables in the palm of your hand. You can also see if there are any changes or disruptions to your service due to roadworks or diversions.
You can save your regular bus stops, timetables, and journeys for quick and easy access. You can also sync your favourites with your app account and access them from any device or from the Go North East website.
Improved journey planning
You can work out your daily commute or tomorrow's trip to the shops with the handy journey planner. You can search for over 11,000 locations in the region and see the best options for getting there by bus. You can also see how much CO2 you'll save by taking the bus instead of driving.
Better service updates
You can keep up to date with any service changes directly inside the app. You can also sign up for email alerts or follow Go North East on social media for more information.
Hassle free ID
If you are a young person aged between 5 and 25, you can verify your age in the app for the money saving 5 to 25 ticket range. You don't need to carry ID with you once you're verified. You can use your passport, CitizenCard, driving licence, Validate UK card, or Young Persons Railcard to verify your entitlement.
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Ticket gifting Ticket gifting
You can share the love of travel by gifting tickets to your friends and family. You can send tickets to anyone who has the Go North East app installed on their phone. You can also receive tickets from others and store them in your app wallet.
Things to do
You can discover new places and activities in the North East with the app's Things to Do section. You can browse through categories such as family fun, food and drink, culture and heritage, and more. You can also see how to get there by bus and what discounts you can get with your mobile ticket.
You can personalise your app experience by choosing your preferred colour scheme, language, and notification settings. You can also give feedback and rate the app to help Go North East improve their service.
How to download and use the app?
Downloading and using the Go North East app is very simple and straightforward. Here are the steps you need to follow:
Downloading the app on Android or iOS devices
To download the app on your Android or iOS device, you need to have a compatible smartphone with internet access. You can find the app on the Google Play Store or the App Store by searching for "Go North East". Alternatively, you can scan the QR code below to go directly to the download page.
Once you have downloaded the app, you need to open it and accept the terms and conditions. You can also choose to allow or deny access to your location, camera, and notifications.
Creating an account and verifying your age
To use some of the features of the app, such as buying mobile tickets or gifting tickets, you need to create an account. You can do this by tapping on the menu icon on the top left corner of the app and selecting "Sign in". You can then choose to sign up with your email address or with your Facebook or Google account.
After creating an account, you need to verify your age if you want to buy tickets from the 5 to 25 range. You can do this by tapping on "Verify age" in the menu and following the instructions. You will need to take a photo of yourself and one of your ID documents. The verification process may take up to 24 hours.
Purchasing and using mobile tickets
To purchase mobile tickets, you need to tap on "Buy tickets" in the menu and select the ticket type, duration, and quantity that you want. You can then choose your payment method and confirm your purchase. Your mobile ticket will be stored in your app wallet, which you can access by tapping on "My tickets" in the menu.
To use your mobile ticket, you need to activate it before boarding by tapping on it in your app wallet and selecting "Activate". You will then see a QR code that you need to scan on the ticket machine when boarding. You can also show your ticket to the driver if needed.
Planning your journey and finding live times
To plan your journey and find live times, you need to tap on "Plan a journey" in the menu and enter your origin and destination. You can also use your current location or select from your favourites. You will then see a list of options for getting there by bus, along with the departure times, journey duration, number of changes, fare, and CO2 savings.
You can tap on any option to see more details, such as the route map, stop locations, live times, bus features, and service updates. You can also track your bus on the map in real-time by tapping on it.
Gifting tickets to others
To gift tickets to others, you need to tap on "Gift a ticket" in the menu and select the ticket type, duration, and quantity that you want to gift. You can then enter the recipient's phone number or select from your contacts. You will then see a summary of your gift and confirm your purchase.
The recipient will receive a text message with a link to download the app and claim their ticket. They will need to create an account if they don't have one already. The ticket will be stored in their app wallet until they activate it.
Accessing rewards and discounts
To access rewards and discounts, you need to tap on "Things to do" in the menu and browse To access rewards and discounts, you need to tap on "Things to do" in the menu and b